RT Journal Article
SR Electronic
T1 Commentary: Systems, Sensitivity, and “Sorry”
JF Journal of the American Academy of Psychiatry and the Law Online
JO J Am Acad Psychiatry Law
FD American Academy of Psychiatry and the Law
SP 101
OP 102
VO 34
IS 1
A1 Gutheil, Thomas G.
YR 2006
UL http://jaapl.org/content/34/1/101.abstract
AB This commentary first addresses the moral atmosphere necessary for a systems view of adverse outcomes and discusses the theory of accidents. Patients suffering adverse outcomes are described as needing acknowledgment, remorse, and remedy. Apologizing and informing patients or families about what actually happened are important risk management approaches.